OnlyPaw ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
1. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our Service.
Personal Information You Provide:
- Name, email address, phone number, and profile photo
- Billing and payment information (processed securely through Stripe)
- Pet information including name, breed, age, medical notes, and photos
- Location data when you use location-based features
- Messages and communications with other users or our support team
- Reviews and ratings you submit
Information Collected Automatically:
- Device information (device type, operating system, unique device identifiers)
- Log data (IP address, browser type, pages visited, time spent)
- Location data (GPS coordinates when you enable location services)
- Usage data (features used, interactions, search queries)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Connect pet owners with pet care providers
- Process bookings and payments
- Enable real-time GPS tracking during walks and services
- Send notifications about bookings, messages, and updates
- Verify provider identities and conduct background checks
- Respond to customer support inquiries
- Analyze usage patterns to improve user experience
- Prevent fraud and ensure platform safety
3. How We Share Your Information
We may share your information in the following circumstances:
- Between Users: When you book a service, we share relevant information between pet owners and providers (e.g., pet details, contact information, location).
- Service Providers: We use third-party services for payment processing (Stripe), cloud hosting, analytics, and communication.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Safety: We may share information to protect the safety of users, pets, or the public.
We do not sell your personal information to third parties.
4. Location Data
Our Service uses location data to provide core functionality including:
- Finding nearby pet care providers
- Real-time GPS tracking during walks and services
- Displaying provider service areas
You can control location permissions through your device settings. Disabling location services may limit certain features of the app.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at info@onlypaw.net.
7. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@onlypaw.net.
8. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
9. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@onlypaw.net
- Website: www.onlypaw.net